PayPoint Merchant WEB portal and Mobile App are designed for merchants that will provide Mobile Top Up services to their customers. This is a white label payment solution that can be accessed from any internet browser or from any mobile phone using the mobile app designed specially for you and for your business under your own brand. Here, you may open your points of sales, establish commission, track all transactions and increase your sales. Our international mobile top-up solution aggregates more than 640 telecom companies and utility service providers from 147 countries globally in one system. If your customers are frequent travellers or international workers, our solution provides an exceptional way to top-up any account they have with you or at your business partners. To get started you just need to create an account and to fund it. Simple as never.

To perform the user authentication on the merchant’s web portal follow the next steps:

a) Select the SIGN UP tab;

b) Fill up the form which will be displayed by inserting the Company name, username, phone number and email address;

c) When all the data was filled up click on the SIGN UP button to complete the registration process.

In case you already have an account created, to perform the login process select the LOGIN tab, fill up the displayed form by inserting the username and the password, check the remember me checkbox in case you want that your credentials being saved and click on the LOGIN button to access your personal merchant account.

To change the password of you account, proceed with the following steps:

a) Go to the profile section and click on the down arrow;

b) Select the option Change password;

c) Enter your new password and confirm the new password;

d) Click on the SAVE button to confirm the password update.

In case you forgot your password select the option Restore Password which appears below the Login form. Insert the email address you used while registering, you will receive an email which will contain the details for resetting your password. In case you encounter any difficulties please contact our support team or navigate to the Contact Us section from the footer menu.

On the Top Up Page the country code can be selected from the list or introduced manually. Select the list of countries by clicking on the + sign and insert the phone number of your customer. Button NEXT is used to check if the number is valid.

Notice: There are two types of top ups available: Free Range and Fixed Packages.
* Operators that allow Free Range top up, permit to refill a phone number with any amount, as long as it follows the maximum and the minimum constraints.
* Operators that have Fixed Package Policy, permit to recharge a phone number only with a specific amount of money.

For Free Range you will be able to insert any amount between minimum and maximum limit with a corresponding step which will be displayed below the amount textbox. For the Fixed Packages type of top up you will be able to select a specific amount from the provided package (For example: 10 NPR, 20 NPR, 30 NPR etc.)

Summary page is designed for the final check of the entered data.
This page is also created in order that you have the ability to double-check the selected country, operator, account number, the total amount selected, amount to be paid and the transaction identification number.
By selecting the NEXT button you will proceed with the payment confirmation process.

After the payment is done, an immediate status will be applied:

Success status confirms that the customer received the funds successfully. Press button NEW to make a new transaction or button DOWNLOAD to download the invoice.

Pending status indicates that the transaction is still in the process or on hold. Press GET STATUS button to re-check the transaction status and if the transaction does not change its status within minutes please contact our support team at support@paypoint.com.tr to check the final status of the transaction.

Failed status specifies that the operation cannot be completed due to some technical or specific issues that may appear on the operator’s side.

There are two menus on the main page:

1. 1) Login menu which contains the login button and the language of the interface.
2. 2) Footer menu which contains the Help, Countries and Contact Us option.

The portal interface is currently available in English and Russian. Any other required language will be added upon request. For any additional queries related to the merchant’s account and transactions you can use the Help section which appears in the Footer Menu or you can contact our support team (support@paypoint.com.tr). In order to check all supported countries use the Countries option and to contact the support team click on Contact Us option.

On the portal, any user who has already performed at least one transaction may search for transaction report (successful) or problem payments (unsuccessful). Transaction report contains the full list of all the successful transactions, with the possibility to search for each transaction using its ID or Account number. Also users have the option to select a specific period of time when a transaction was made. Problem Payments contain the transactions that were not delivered to the customer, with the possibility to search for each transaction using the ID or the account number.

Currency rate report was designed to show the existing rates and prices for different services considering the local currencies for specific countries. By clicking the Reload button the user can refresh the up to date prices.

To credit the account go to user short info which is situated in the top right corner of the Main Menu and after that select the option Credit my account, in consequence you will be able to see all the methods currently available for crediting your account (For example: Bank transfer, CashU, Crypto, etc.) To perform the crediting is required to select one of the existing methods and continue with the payment method procedure for each case in part.

To log out from the portal select the profile section from the up right corner and click on the Log out button.